Once your order has been placed, it will be prepared for delivery and sent out within 2 days. Shipping is done through Fastway/Aramex or Courier Guy Couriers. Once your item has shipped it should take 3 – 7 business days to be delivered, depending on the distance. (**This is for South Africa). International courier may take a bit longer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase and reason for return.
To return your product, you should mail your product to:
6 Lynden, 97 Lambert Road,
Kwa-zulu Natal ,
South Africa, 4001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Blue Sky Society Trust
6 Lynden, 97 Lambert Road,
Durban, Kwa-Zulu Natal ,
South Africa, 4001
If there is anything else please contact us so that we can come up with a solution. Thank you for your support.